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Returns

How do I return an item?

Return policy varies from item to item. It mainly depends on the Distributor. Please see below:

www.dragondistributing.com :*We will exchange any defective product for the first 30 days from date of purchase with the exception of woofers.  All woofers must be returned to their respective manufacturer for warranty repair.  Items that show abuse will be returned to your customer
*All returns require a Return Authorization number and must be returned to us freight prepaid.  Once the defective product has been received and checked in, a replacement unit will be shipped freight prepaid to you.
*Any items that are returned for credit will be charged a 20% restocking fee. 
Only items that are brand-new and in re-sellable condition will be considered for credit.

www.dandh.com :

Return Shipments

Customer must first obtain a RETURN AUTHORIZATION (RA) number before returning any merchandise to D&H. You can request an RA number from us. Have the following information ready: Name, eBay ID, eBay Auction Number, Street Address, Payment Method, City/State/Zip and an outline of the problem.

  • DOA/Defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Charge.
  • Defective product MUST be in original factory carton with all original packing materials.
  • ALL miscellaneous materials, such as manuals, accessories, cables, must be included. If any of these materials are missing, your account will be billed accordingly.
  • The return authorization number must be on the shipping label, not the carton. Do not write on the carton.
  • Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return, or not meeting our criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any product returned after the expiration date will be refused.
  • If product is found to be non-defective a 15%, or at least $25, per unit inspection charge will be billed to your account.
  • D&H credits based on purchase price or current price, whichever is lower. In order for us to expedite your return, we request that you comply to the above policies. Any deviation from these policies could result in the product being returned to you with no credit issued.


ANY DEVIATION FROM RETURN POLICIES WILL
RESULT IN THE PRODUCT BEING RETURNED TO
YOU WITH NO CREDIT ISSUED.

www.dbldistributing.com :

Return Policy:

• DBL cannot accept returns of Panasonic DVD players, camcorders, digital cameras, VCRs and fax machines. Please contact Panasonic at
1-800-211-PANA for information on their warranty programs.
• A Return Merchandise Authorization (RMA) number must be obtained from us prior to the return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer’s expense.
• RMA numbers are valid for a period of 30 days only.
• All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back (i.e. 1 of 6, 2 of 6).
• Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee.
• Defective returns are eligible for return only within 180 days from DBL invoice date or 30 days of retail sale to the end-user. After 180 days, all product must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.) Please refer to the applicable catalog product page for details if stricter policies apply.
• Products must be returned complete with original parts and documentation. Incomplete returns will not receive a full credit and will fall subject to manufacturer’s warranty.
• Items showing signs of misuse or consumer abuse will not be accepted for credit.
• Products must be returned in re-sellable condition. All returned products are subject to a 20% restocking fee or will be returned at DBL’s discretion.
• Please allow 10 business days for processing returns.
• Non-defective product may be returned at DBL’s discretion and will be credited at current DBL selling price less a 20% restocking fee.
• Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal DBL policies.
• Items designed for consumer use but used commercially are not eligible for return.

Damage:

• Damages are the responsibility of the carrier once the shipment is released from DBL. After shipment is released to carrier, any damages must be reported to DBL within seven days from receipt of shipment. All claims must be filed by DBL directly with the freight carrier.
• You must save all boxes and packing materials for damage inspection by carrier.

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