|
How do I return an
item?
Return policy varies from item to item. It mainly
depends on the Distributor. Please see below:
www.dragondistributing.com
:*We will exchange any defective
product for the first 30 days from date of purchase
with the exception of woofers. All woofers must
be returned to their respective manufacturer for
warranty repair. Items that show abuse will be
returned to your customer
*All returns require a Return Authorization number
and must be returned to us freight prepaid.
Once the defective product has been received and
checked in, a replacement unit will be shipped
freight prepaid to you.
*Any items that are returned for credit will be
charged a 20% restocking fee. Only items that are
brand-new and in re-sellable condition will be
considered for credit.
www.dandh.com :
| Return
Shipments |
Customer
must first obtain a RETURN AUTHORIZATION (RA)
number before returning any merchandise to
D&H. You can request an RA number from us.
Have the following information ready: Name,
eBay ID, eBay Auction Number, Street Address,
Payment Method, City/State/Zip and an outline
of the problem.
- DOA/Defective
products are returned for REPLACEMENT
ONLY with the same product/model.
Deviations from this policy may
result in a 20% Returns Processing
Charge.
- Defective
product MUST be in original factory
carton with all original packing
materials.
- ALL
miscellaneous materials, such as
manuals, accessories, cables, must be
included. If any of these materials
are missing, your account will be
billed accordingly.
- The
return authorization number must be
on the shipping label, not the carton.
Do not write on the carton.
- Returns
must be shipped freight prepaid.
Products received freight collect,
without an RA number, not approved
for return, or not meeting our
criteria, will be refused.
- Return
Authorization numbers are good for
fourteen (14) days only. Any product
returned after the expiration date
will be refused.
- If
product is found to be non-defective
a 15%, or at least $25, per unit
inspection charge will be billed to
your account.
- D&H
credits based on purchase price or
current price, whichever is lower. In
order for us to expedite your return,
we request that you comply to the
above policies. Any deviation from
these policies could result in the
product being returned to you with no
credit issued.
|
ANY
DEVIATION FROM RETURN POLICIES WILL
RESULT IN THE PRODUCT BEING RETURNED TO
YOU WITH NO CREDIT ISSUED.
|
www.dbldistributing.com
:
Return
Policy:
DBL cannot accept returns of Panasonic DVD players,
camcorders, digital cameras, VCRs and fax machines.
Please contact Panasonic at
1-800-211-PANA for information on their warranty
programs.
A Return Merchandise Authorization (RMA)
number must be obtained from us prior to the return
of any merchandise. Product returned without an RMA
number will be returned to the customer at the
customers expense.
RMA numbers are valid for a period of 30 days
only.
All returns must be shipped freight prepaid
and double boxed with the RMA number displayed on the
outside of the shipping box along with the number of
boxes shipped back (i.e. 1 of 6, 2 of 6).
Returns will be credited at the price paid on
invoice or current selling price, whichever is lower,
less any re-stock fee.
Defective returns are eligible for return only
within 180 days from DBL invoice date or 30 days of
retail sale to the end-user. After 180 days, all
product must be referred to the manufacturer for
authorized warranty repair. (Some manufacturers may
have stricter return policies.) Please refer to the
applicable catalog product page for details if
stricter policies apply.
Products must be returned complete with
original parts and documentation. Incomplete returns
will not receive a full credit and will fall subject
to manufacturers warranty.
Items showing signs of misuse or consumer
abuse will not be accepted for credit.
Products must be returned in re-sellable
condition. All returned products are subject to a 20%
restocking fee or will be returned at DBLs
discretion.
Please allow 10 business days for processing
returns.
Non-defective product may be returned at DBLs
discretion and will be credited at current DBL
selling price less a 20% restocking fee.
Sale of closeout items are final. Only
defective closeout items may be returned for credit
as per normal DBL policies.
Items designed for consumer use but used
commercially are not eligible for return.
Damage:
Damages are the responsibility of the carrier once
the shipment is released from DBL. After shipment is
released to carrier, any damages must be reported to
DBL within seven days from receipt of shipment. All
claims must be filed by DBL directly with the freight
carrier.
You must save all boxes and packing materials
for damage inspection by carrier.
|
|
|
|
|