|
testFAQ
Can I pay for my eBay auction
purchase through www.webfastbuys.com
web site?
Yes you can. We have a secure server so you can
pay for any item you purchase from us through eBay.
|
What form of payment do you accept?
We accept Master Card, Visa, American Express and
Discover Credit card through our web site. We also
accept paypal, money orders, certified checks and
Business checks.
|
What method of delivery do you use?
We use UPS on most of our orders, but we also ship
some items through FedEx and United States Postal
Service.
|
How long does it take to process an
order?
All orders are processed within 1-2 business days.
Orders that come in on Friday or Saturday will be
processed on Sunday
|
How long does it take to ship an
order?
99% of in-stock items ship within 1-2 business
days after the order has been processed. If the item
is out-of-stock, you will be notified through email
and given the option to cancel the order or wait till
the item is available.
|
How long is the average shipping
time?
UPS Ground shipping takes 3-5 business days
depending on your location. UPS will only ship to a
street address so we can not take a "P.O. BOX"
address for most items. UPS ground is the default
shipping method. To upgrade your shipping, please
select the desired shipping method. We offer UPS 3
Day Select, UPS 2nd Day Air and UPS Nex Day Air as
upgrade options. These faster method will incur an
added cost.
|
Do I have to have an account to make
a purchase?
No you do not have to have an accout with us to
make a purchase. We offer account access to all our
buyers.
|
Why would I want to sign up for an
account?
Having an account with us makes it easier to make
other purchases. Your personal info can be stored on
our secure servers for future purchases so you don
have to keep typing in the shipping address again and
again. We also offer discounts, special sales, free
shipping and many special offers for our customers
who choose to create an account with us. Your
personal information WILL NOT
be sold to others and WILL be
kept private. We don't want our buyers getting
useless SPAM.
|
How do I contact tech support?
Tech Support can be contacted at techsupport@webfastbuys.com.
We work extremely hard on customer service and we
will reply to each email you send to us. We ask that
all customers include the past email content when
replying to our email. We use this to track and
document the problem or question.
|
Who is Webfastbuys
and why would I want to buy from you?
www.webfastbuys
is a new company with a proven track record. We have
been selling on www.ebay.com
since 1999 and maintain a "Power Seller"
rating. To become part of the PowerSeller program,
sellers must consistently sell a significant volume
of items, maintain a 98% positive feedback rating and
provide a high level of service to their buyers.
|
What is your eBay
ID and how do I find your auctions?
What Vidsonix Items
do you offer?
We offer almost all Vidsonix items. We've been
working with vidsonix for awhile and we love their
audio components. We usually offer them at or below
Vidsonix's web site price. We're a Proud Dealer of
Vidsonix Audio.
|
Who is Vidsonix?
Vidsonix is a fairly new audio company. They have
been building items for other well know companies and
have decided to make the leap to producing their own
line of audio components. You can read all about them
at www.vidsonix.com.
They believe in high quality speakers at a low price,
who could ask for more. We're happy to be selling for
them.
|
How do I return an
item?
Return policy varies from item to item. It mainly
depends on the Distributor. Please see below:
www.dragondistributing.com
:*We will exchange any defective
product for the first 30 days from date of purchase
with the exception of woofers. All woofers must
be returned to their respective manufacturer for
warranty repair. Items that show abuse will be
returned to your customer
*All returns require a Return Authorization number
and must be returned to us freight prepaid.
Once the defective product has been received and
checked in, a replacement unit will be shipped
freight prepaid to you.
*Any items that are returned for credit will be
charged a 20% restocking fee. Only items that are
brand-new and in re-sellable condition will be
considered for credit.
www.dandh.com :
| Return
Shipments |
Customer
must first obtain a RETURN AUTHORIZATION (RA)
number before returning any merchandise to
D&H. You can request an RA number from us.
Have the following information ready: Name,
eBay ID, eBay Auction Number, Street Address,
Payment Method, City/State/Zip and an outline
of the problem.
- DOA/Defective
products are returned for REPLACEMENT
ONLY with the same product/model.
Deviations from this policy may
result in a 20% Returns Processing
Charge.
- Defective
product MUST be in original factory
carton with all original packing
materials.
- ALL
miscellaneous materials, such as
manuals, accessories, cables, must be
included. If any of these materials
are missing, your account will be
billed accordingly.
- The
return authorization number must be
on the shipping label, not the carton.
Do not write on the carton.
- Returns
must be shipped freight prepaid.
Products received freight collect,
without an RA number, not approved
for return, or not meeting our
criteria, will be refused.
- Return
Authorization numbers are good for
fourteen (14) days only. Any product
returned after the expiration date
will be refused.
- If
product is found to be non-defective
a 15%, or at least $25, per unit
inspection charge will be billed to
your account.
- D&H
credits based on purchase price or
current price, whichever is lower. In
order for us to expedite your return,
we request that you comply to the
above policies. Any deviation from
these policies could result in the
product being returned to you with no
credit issued.
|
ANY
DEVIATION FROM RETURN POLICIES WILL
RESULT IN THE PRODUCT BEING RETURNED TO
YOU WITH NO CREDIT ISSUED.
|
www.dbldistributing.com
:
Return
Policy:
DBL cannot accept returns of Panasonic DVD players,
camcorders, digital cameras, VCRs and fax machines.
Please contact Panasonic at
1-800-211-PANA for information on their warranty
programs.
A Return Merchandise Authorization (RMA)
number must be obtained from us prior to the return
of any merchandise. Product returned without an RMA
number will be returned to the customer at the
customers expense.
RMA numbers are valid for a period of 30 days
only.
All returns must be shipped freight prepaid
and double boxed with the RMA number displayed on the
outside of the shipping box along with the number of
boxes shipped back (i.e. 1 of 6, 2 of 6).
Returns will be credited at the price paid on
invoice or current selling price, whichever is lower,
less any re-stock fee.
Defective returns are eligible for return only
within 180 days from DBL invoice date or 30 days of
retail sale to the end-user. After 180 days, all
product must be referred to the manufacturer for
authorized warranty repair. (Some manufacturers may
have stricter return policies.) Please refer to the
applicable catalog product page for details if
stricter policies apply.
Products must be returned complete with
original parts and documentation. Incomplete returns
will not receive a full credit and will fall subject
to manufacturers warranty.
Items showing signs of misuse or consumer
abuse will not be accepted for credit.
Products must be returned in re-sellable
condition. All returned products are subject to a 20%
restocking fee or will be returned at DBLs
discretion.
Please allow 10 business days for processing
returns.
Non-defective product may be returned at DBLs
discretion and will be credited at current DBL
selling price less a 20% restocking fee.
Sale of closeout items are final. Only
defective closeout items may be returned for credit
as per normal DBL policies.
Items designed for consumer use but used
commercially are not eligible for return.
Damage:
Damages are the responsibility of the carrier once
the shipment is released from DBL. After shipment is
released to carrier, any damages must be reported to
DBL within seven days from receipt of shipment. All
claims must be filed by DBL directly with the freight
carrier.
You must save all boxes and packing materials
for damage inspection by carrier.
|
|